"A trial and error approach to team building is just too costly." - Jon Gonzales The biggest mistake a salon owner can make is hiring the wrong person to add to your team. The inability to hire and keep the right staff--a team that shares your vision, goals, and quality control standards--is one of the leading causes of salon failure. No business can continue to grow and remain profitable without a winning team and  the constant threat of staff turnover. It’s difficult enough finding committed [Click here to read full article...]

Customer loyalty is paramount to maintaining your salon's business in our day and age. Most clients never complain when they are unhappy patronizing a business. If they dislike a particular service or the way they were treated at your salon, they probably won’t tell you---they’ll simply go to another salon. A recent study showed that 96 percent of people who patronize a business never complain when dissatisfied, and 91 percent of those 96 just never return. Customer loss affects your entire team and the growth [Click here to read full article...]