Staff Retention
Identifying and Avoiding the Causes of Staff Turnover
No salon can maintain continued growth and profitability with a constant merry go round of staff instability and turnover. The following guidelines will help you address this very critical business challenge.
Salon Owners Avoid These Pitfalls
Poor Hiring Decisions — is one of the leading causes of staff turnover and internal salon challenges facing salon owners? Make sure you develop your staff development program to minimize making hiring mistakes. My book Creating Your Salon will help you tremendously.
No Educational Guidelines — how can you expect your staff to perform if they do not know what you expect from them and how your expectations will be measured. It is your responsibility to provide educational resources and educational guidelines that will help your staff reach higher levels of excellence. Invest in your salon’s greatest profit potential t — educate your staff. https://hcds4you.com/creating-your-salon/
Poor Owner /Hairdresser Communication — always keep lines of communication open between staff and management. From time to time seek out feedback from your staff members. Create a salon environment of trust, not fear. Let them know your door is always open if they have any concerns.
No Business Plan and Business Structure —. Show your staff that you are organized and structured. Make their jobs easy to understand, they will appreciate your efforts.
No Employee Handbook — your employee handbook should serve as a vital part of your employee training and development program. Your employee handbook should include orientation procedures, terms of employment, rules and regulations, job expectations, and how they will be measured. My book Creating Your Salon.
Lack of Leadership Skills — the inability to motivate your staff to higher levels of excellence is a major challenge among salon owners. As the leader of your team, it is your responsibility to inspire and motivate your team to higher levels of excellence. Refer to my book on Leadership
A Negative and Unprofessional Salon Environment — make sure you create a positive and professional salon enviornment so your staff enjoys coming to work everyday. Do not tolerate salon gossip, pettiness and negativity to infiltrate your salon.
Turnover — work hard to prevent turnover. Turnover not only affects the growth of your business in terms of wasted time and money, turnover affects the livelihoods of your other staff members as well as contributing to a negative and unprofessional business environment for your customers. Read my blog article on turnover.
Lack of Praise and Incentives — Sometimes a little pat on the back or a note in their pay envelope offering praise will do wonders. Incentives can also improve staff performance and productivity.
Inability to Combat Staff Pirating — sadly many salon owners will try to recruit your key staff members in the hopes that they bring a clientele. Please read my business article Beware the Grass is Greener Syndrome and share with your team, also my article bridging the Gap between Staff and Management as well.
For more information on addressing these concerns, I urge you to use my management books that provide thorough answers to owning a successful and profitable business.
Soon I will be launching my highly popular hairdressers Guide to Success and Happiness seminars for hairdressers soon when this virus is defeated. I will keep you informed.
Web Site: www.hcds4you.com
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