Written by Jon on August 25, 2013 – 12:00 pm –
“I do not believe hairdressers perform poorly on purpose;they just have not been properly educated.” Jon Gonzales
Assuming that you have taken the time to hire the right people who share your vision, goals, and educational concepts; your next step to improving your salon’s greatest asset will be in educating and leading your staff to higher levels of performance and productivity. This will require strong leadership skills on your part as leader,mentor, and coach of your team. Your challenge is to earn the trust and loyalty of your team and persuade them to want to follow you and perform at peak levels every day. Keep in mind that authority does not make you a leader;it gives you the opportunity to be one.
The following guidelines will help you improve the performance and productivity of your team.
Excellence Begins at the Top. — Always lead by example. Work hard to earn the loyalty , respect and trust from your staff
Set Targets and Goals — keep challenging your team to higher levels of excellence by setting specific client retention and productivity targets or goals on a weekly or monthly basis. Periodic one on one evaluations would be a good start.
Reward Your Peak Performers — Provide incentives ,rewards, and bonuses based on performance and productivity. Create a climate that rewards peak performers who excel at customer service.
Work Hard to Keep Your Staff Busy — with a measured flow of customers, making sure you monitor their customer and referral return rate. Learn to work smarter, not harder — organize and structure your business, show your staff that your organized.
Improve Staff Performance and Productivity — Invest in your salon’ greatest profit potential —invest in educating your staff and yourself. A team that learns together stays together.
Invest in Your Salon’s Greatest Profit Potential — Invest in continuing education for your staff (and yourself!)
Create a Positive and Professional Work Environment — as leader of your team,you are responsible to create a positive and professional salon work environment,where every member of your team looks forward to coming to work everyday. Let them know you appreciate and value their hard work. Sometimes a little pat on the back will do wonders.
Build Self-Esteem and Confidence in Your Employees — always work hard to show a sincere and caring attitude towards their growth and development. Always work hard as their mentor to make them feel like winners.Let them know you value and appreciate their hard work and effort. Sometimes a little pat on the back will do wonder.
Instill a Team Culture — a house divided will never grow.Make sure everyone on your team shares your vision, goals, and educational concepts
For more information and educational resources I use for improving performance, Click here.
P.S. – I am a business consultant, trainer & speaker to Salon Owners and Hairdressers. Subscribe to this blog via RSS Feed or Email so you don’t miss any Free Business Tips! @hcds4youcom