“Attitude is not a skill. It is an attitude.” — Ralph Marston
Improving staff performance and productivity will always be a major challenge in taking your team and your salon to higher levels of excellence. As coach of your team you need to help them stay motivated as professionals . You must show them how to maximize their full learning and earning potential,by helping them learn self motivation guidelines. You must make them aware that they must take full responsibility for their own success or failure. If you can’t motivate yourself, how can you expect to motivate your team? Excellence does start at the top.
The following tips will help you take your business and team to a higher level.
Leadership —one of the key components of leadership is to be able to create a team environment where everyone shares the same vision and goals. As a salon owner work hard to inspire and motivate your team by always showing a caring and sensitive attitude toward their growth and development. As leader of your team you must develop powerful leadership skills if you want to earn the trust and loyalty of your team.
Make Their Jobs Fun — create a positive and professional salon environment based on trust and mutual respect, where it’s fun to go to work every day. Create incentives and contests that challenges team to higher levels of performance. Work hard at helping your team maximize their full learning and earning potential.
Earn their Trust and Loyalty — You get the best of others when you give the best of yourself. Work hard to earn the trust and loyalty of your team. Let your staff know your door is always open if they have a question or problem. Always let your staff know you invite feedback.
Provide a Positive and Professional Work Environment. — in order to create this environment,work hard to create conditions that foster loyalty and respect,not fear and intimidation.
Education— give your staff the educational tools to perform at higher levels of excellence.Invest in your salons greatest profit potential; invest in educating your team.
As coach of your team, the more you are able to provide quality education, the higher their confidence and self-esteem. It is your challenge to help your team achieve success.
Keep them Busy — too much down time will diminish their self-confidence. Work hard at marketing and promoting your business, making sure you monitor their referral and customer return rate
Give Praise —sometime a little pat on the back for a job well done will go a long way in motivating your team . Always give praise when warranted, show appreciation for their hard work and accomplishments. Make your staff feel like champions.
Incentives — keep challenging your team by providing targets and incentives.Team contests for the most referrals or individual rewards for selling the most retail are examples.
2012 will be a challenging year for your business and your team. Please visit my web sites for information about my educational resources and special success seminars for your team.