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Excelling at Customer Service

"High end and well managed salons place a high priority on customer service."  Jon Gonzales Your Competitive Edge Top salons set a high priority on excelling at  customer service. Salon owners and hairdressers  know that excelling at customer service gives them a competitive edge. Think about your own experiences when you patronize a business. Have you ever ever experienced poor customer service experiences at a clothing store, bank, grocery store, or restaurant? If so, you probably decided not to patronize that business again based on [Click here to read full article...]

2016-06-19T11:37:32-07:00June 19th, 2016|
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Mistakes Every Beauty Professional Must Avoid!

"When you are just average, you are just as near the bottom as you are the top." Many of us with experience were unprepared for a competitive job market when we entered the job market. Many thought that graduating from beauty school would be all that we would need to build our beauty professional careers. Unfortunately there were other skills we failed to develop that would help us better meet job market and consumer demands such as communication and people skills, personal development, excelling at [Click here to read full article...]

2016-05-01T10:11:15-07:00May 1st, 2016|
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Seven Business Mistakes Salon Owners Must Avoid

"Some of the best lessons we ever learned,we learned from our mistakes and failures." The beauty industry is rapidly changing. Business costs continue to rise, it seems like it is getting more difficult to find quality hairdressers, an economy that is struggling, staff turnover, price and commission wars, and the list goes on and on. With the abrupt closing of 56 beauty schools by the Dept.of Education due to alleged fraud and other violations,which I feel is just the beginning, beauty schools are jeopardizing the [Click here to read full article...]

2016-03-10T11:55:46-08:00February 14th, 2016|
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Developing Your Own Apprenticeship Program

Developing Your Own  Apprenticeship Program I think as salon owners you will all agree that there is a tremendous need to develop cost effective apprenticeship program for on job training when adding a new member to your team,especially newcomers right out of beauty school.  All other professions have an apprenticeship programs except the beauty profession. Nine or ten months of beauty school is just not enough time to teach  other job market skills that are needed to compete in a very competitive job market,especially if [Click here to read full article...]

2016-04-22T13:25:53-07:00February 7th, 2016|
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Keys to Improving Staff Performance and Productivity

"I do not believe hairdressers perform poorly on purpose;they just have not been properly educated."  Jon Gonzales Assuming that you have taken the time to hire the right people who share your vision, goals, and educational concepts; your next step to improving your salon's greatest asset will be in educating and leading your staff to higher levels of performance and productivity. This will require strong leadership skills on your part as leader,mentor, and coach of your team. Your challenge is to  earn the trust and [Click here to read full article...]

2015-12-12T20:27:01-08:00December 13th, 2015|
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Building Your Salons Team Culture

There are many ways to create your salons team culture that is both rewarding for your staff, your customers and for you. It is literally true that you can succeed best and quickest by helping others to succeed. – Napoleon Hill Here are some of my suggestions for creating teamwork and growth in your salon: Maintain staff stability --- combat staff turnover, no salon or staff will grow when you have a merry-go-round of staff turnover. Naturally your other staff members will question their job [Click here to read full article...]

2022-04-12T08:22:37-07:00May 12th, 2015|
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The Greedy Salon Owner? Why Can’t We All Get Along?

  "You may not think you have the perfect boss at times, then again you may not be the perfect employee at times."   There seems to be a growing contempt and jealousy towards pharmaceuticals, oil companies, financial institutions, wall street, rich people, or anybody who is successful. Surprisingly salon owners are also victims of this contempt I was recently reading some chat room comments where hairdressers were commenting on their salons and owners I was alarmed by the degree of animosity, misunderstandings, and negative [Click here to read full article...]

2014-06-26T20:29:17-07:00July 1st, 2014|
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Salon Owners: Eight Incredible Days to Renew Your Passion!

  "Let us unite as salon owners and  professionals;let us cherish the unity and pride that binds us together." You’re invited to be part of our new grass roots movement by attending our 8 Day Salon Owners Summit Conference sailing to the Caribbean February 1-8th. We will be visiting The Bahamas,Curacao,Netherlands Antilles and Aruba,Netherlands Antilles,sailing from Fort Lauderdale.  Fun, relaxation, education, and networking with other salon owners who are committed to tackle and prevent the many obstacles and challenges affecting salons, our profession, and the [Click here to read full article...]

2022-04-12T09:37:11-07:00June 2nd, 2013|
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Keys to Success and Happiness for Hairdressers

"Success is not the key to success. Happiness is the key to success. If you love what you are doing, you will be successful." Albert Schweitzer Many hairdressers are trying to raise their standard of living for themselves and their families in a very difficult economic environment. The question is how do you meet these challenges while at the same time balance your personal and professional lives? Most of us are victims of a profession that has exploited us . The following tips will [Click here to read full article...]

2022-04-12T08:12:20-07:00April 7th, 2013|
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My Wish List for Salon Owners

Although I am expressing my own views and opinions based on my 43 years of real world experiences as a working hairdresser/salon owner, and as president of my educational company, I know my views are shared by many salon owners who I have had the privilege of meeting while a guest speaker at many top hair shows throughout the United States and Canada. "What do we live for, if it is not to make life less difficult for each other?" The Following is My Wish [Click here to read full article...]

2018-11-30T11:33:20-08:00March 16th, 2013|
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Keys to Employee Training and Development

The foundation to employee training and development begins with you, the owner. In the absence of an effective apprenticeship system this industry desperately needs, you should develop your own educational system that is compatible with your salon's quality control system. The following tips will help you grow your own educational system: Hire the Right People --Make sure your new team member shares your vision and goals and are compatible with your other staff members. Set high standards of excellence when adding a new member to [Click here to read full article...]

2012-12-18T12:08:18-08:00December 18th, 2012|
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Tips on Improving Staff Performance and Productivity

  'The salon owner who is able to create conditions that foster loyalty will be presented with countless opportunities."   As I travel the country I am always asked how I can improve staff performance and productivity. Establishing strong work habits and positive attitudes within your salon is a major challenge to salon owners. Many of these attitudes were probably formed by other salons or at many of our beauty schools. Most salons fail from within. A house divided will make it difficult to promote [Click here to read full article...]

2021-09-30T11:59:03-07:00July 13th, 2012|
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Education Tips for Hairdressers

         " Some of the best lessons we learn,will be learned from our mistakes and failures." Building a successful hairdressing career will require patience, perseverance, ongoing education and a fierce determination to succeed. With over 40 years’ experience I certainly understand the many challenges of building a successful hairdressing career; I also know the rewards of success. The following educational tips will help you overcome the many peaks and valleys to your growth and development, as you climb the ladder of success. [Click here to read full article...]

2021-09-30T11:59:03-07:00April 14th, 2012|
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Excellence Starts at The Top

" Authority does not make you a leader; it gives you the opportunity to be one." If you can’t manage yourself, how can you expect to manage your team? Whether you like it or not, you are captain of your team. If you expect excellence within your staff, then you must lead the way in developing excellence within yourself as a salon owner. It’s important to understand, that your teams winning attitude starts with you. Your ability to develop a team spirit where everyone [Click here to read full article...]

2022-04-12T09:33:37-07:00March 31st, 2012|
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Understanding Hairdresser Needs

"A Strong leader makes other people feel valued and appreciated." I believe in the course of trying to grow a successful business we as salon owners, sometimes forget the personal and professional needs of the people that work in our salons. We cannot expect our hairdressers to have the same motivation as ourselves. Not everyone has the same motivations and goals. Your challenge as a salon owner and leader of your team is to understand their needs and blend all these different needs into a [Click here to read full article...]

2012-02-26T01:01:19-08:00February 26th, 2012|
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Five Tips on How to Define Your Terms of Employment

" Employee training includes the clear communication of expectations and evaluation procedures." - Jon Gonzales "I'm always asked the same questions by salon owners. How do I deal with a problem employee who refuses to be part of my team? How do I deal with salon gossip and pettiness? How do I avoid staff turnover? How do I improve staff performance and productivity? The list of questions goes on and on. First of all I do not believe hairdressers perform poorly on purpose. Most of [Click here to read full article...]

2022-04-12T09:27:49-07:00November 13th, 2011|
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The Greedy Salon Owner ?

" Let us join together to better understand each other. " There seems to be a growing contempt and jealousy towards pharmaceuticals, oil companies, financial institutions, Wall Street, rich people, or anybody who is successful and surprisingly salon owners throughout the United States. I was recently reading some chat rooms comments where hairdressers were commenting on their salons and owners. I was alarmed by the degree of animosity, misunderstandings, and negative attitudes towards salon owners and managers in their efforts to grow their business and [Click here to read full article...]

2011-09-08T21:06:29-07:00September 8th, 2011|
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Five Tips for Improving Staff Performance

"The main ingredient of stardom is the rest of the team." John Wooden Five Tips for Improving Staff Performance One of the biggest challenges of owning a hair/spa salon business is improving staff performance and productivity. It starts with the owner. Excellence does start at the top. Before you can manage others you must be able to manage yourself if you want to earn the trust and respect of your team. Managing people who share your vision and goals can be daunting. The question [Click here to read full article...]

2022-04-12T09:08:59-07:00April 15th, 2011|
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Five Business Tips for Improving Your Business

" Work hard to take your business and team to a higher level." In today's tough economy improving the growth and profitability of your business, should be a high priority. You can no longer afford to just hope that your business is going to grow with out effort. As leader of your team it is your responsibility to take your business and staff to a higher level of excellence. Your staff’s livelihood depends on your decision making efforts in growing and making your business [Click here to read full article...]

2022-04-12T08:58:56-07:00February 26th, 2011|
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Six Steps on How to Communicate with Your Hairdresser

" To listen is as powerful a means of communication and influence as to talk well." John MarshallA message to your customers!I am sharing an excerpt from my salon newsletter that we sent to our customers:Lack of communication between client and hairdresser is one of the main causes of customer dissatisfaction.  A clear dialogue between hairdresser and client is essential in finding a look that is uniquely just right for you.At Chez Jon Hair Salon we listen to our clients' requests then offer our expert [Click here to read full article...]

2022-04-12T08:49:36-07:00December 11th, 2010|
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