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Staff Retention Tips

teamwork_team_work_team_A “A trial and error approach to staff retention is just costly!”

The following guidelines will help you address this very critical business challenge:
Poor Hiring Decisions — is  one of the leading causes of staff turnover and internal salon challenges facing salon owners? Make sure you develop your staff development program to minimize making hiring mistakes. My book Creating Your Salon will help you tremendously. Click here

No Educational Guidelines — how can you expect your staff to perform if they do not know what you expect from them and how your expectations will be measured. It is your responsibility to provide educational resources and educational guidelines that will help your staff reach higher levels of excellence. Invest in your salon’s greatest profit potential t — educate your staff.

Poor Owner /Hairdresser Communication — always keep lines of communication open between staff and management. From time to time seek out feed back from your staff members. Create a salon enviornment of trust not fear.

No Business Plan or Business Structure —. Show your staff that you are organized and structured. Make their jobs easy to understand.

No Employee Handbook — your employee hand book should serve as a vital part of your employee training and development program. Your employee hand book should include orientation procedures, terms of employment, rules and regulations, job expectations and how they will be measured. My book Creating Your Salon also will help you write your own.

Lack of Leadership Skills — the inability to motivate your staff to higher levels of excellence is a major challenge among salon owners. As leader of your team it is your responsibility to take your team to higher levels of excellence. A good leader inspires others with confidence in him — a great leader inspires them with confidence in themselves. Read my book on Leadership. Click here

A Negative and Unprofessional Salon Environment — make sure you create a positive and professional salon environment so your staff enjoys coming to work everyday. Do not tolerate salon gossip, pettiness and negativity to infiltrate your salon.

 Avoid Turnover — work hard to prevent turnover. Turnover not only affects the growth of your business in terms of wasted time and money, turnover affects the morale and livelihoods of your other staff members as well as contributing to a negative and unprofessional business environment for your customers.

Lack of Praise and Incentives — Sometimes a little pat on the back or a note in their pay envelope offering praise will do wonders. Incentives can also improve staff performance and productivity.

Inability to Combat Staff Pirating — sadly many salon owners will try to recruit your key staff members in the hopes that they bring a clientele. Please read my business article Beware the Grass is Greener Syndrome and share with your team, also my article bridging the Gap between Staff and Management as well.

For more information on addressing these concerns I urge you to use my management books that provide thorough answers to owning a successful and profitable business. I also urge you to read my weekly blogs at
I will be presenting my two day business management seminar in Las Vegas on july 11-12. Learning how to lead and manage your team will be one of the topics covered. Click here for complete details.
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