“A pat on the back accomplishes much more than criticism.” Jon Gonzales
Incentives for Improving Staff Performance and Productivity
There are many ways to improving staff performance and productivity. Strong management, a strong employee training program, a very busy salon, strong leadership and mentoring, a positive and professional salon environment, a shared team vision, continuing education, business stability and growth to name just a few guidelines
There are many other ways to reward peak performers based on performance as well; I will review some other guidelines that you might want to consider.
But before you create incentives or a reward compensation system, you must evaluate your profit and loss statement to see if you can afford a rewards or incentive package. You must first review your salon goals and objectives, monitor staff performance, and then prioritize your real needs.
Follow these guidelines :
Mentoring –– take time to seek out feed back from your staff in private one on one evaluations. It lets them know you value their input. Make them feel that they are a valuable member of your team. Create an atmosphere of trust and caring, not an atmosphere of fear. Let your staff know that your door is always open if they need help and support. Help your staff to succeed.
Combat Staff turnover— staff turnover causes business instability and affects your other staff members. How can we raise prices with a merry go round of staff instability. Naturally your other staff members will question your leadership and their job security if turnover is a constant obstacle.
Leadership — Excellence starts at the top.Whether you like it or not, you are captain of your team, it is your responsibility to take your team and your salon to a higher level of excellence. It will be your challenge to earn the trust, confidence and loyalty of your team in sharing your goals and vision for your business. Always lead by example. Authority does not make you a leader;it gives you the opportunity to be one. Refer to my book on leadership. Click here.
Praise and Recognition — sometimes a little pat on the back will do wonders. It shows you appreciate their hard work and effort. Work hard to make your team feel valued and appreciated. Let them know you appreciate their loyalty. A little personal note with their pay check acknowledging their performance from time to time will always be appreciated. Perhaps a little card on their birthday or flowers on their workstation on mother’s day. Maybe ordering lunch on a busy Saturday would be a nice gesture.
Treat each Employee with Respect — Make sure you let your staff know that your door is always open if they need help and support. Never reprimand or talk negatively about a member of your team or embarrass one of your staff in front of others. Always treat people the way you would want to be treated.
Show that you are organized — An important part of leadership is to show your staff that you are organized. Give them the educational tools to succeed. I urge you to attend my two day business seminar which will be in Las Vegas, soon.
Make your staff feel special — work hard to make each staff member feel special and important. Always praise in front of others. Work hard to make them successful.
Gift certificates for Peak Performers — give them a gift certificate for exceeding your goals and expectations. Perhaps a gift certificate to Starbucks ,s or for dinner at a local restaurant. Set targets and benchmarks with a rewards systems for a job well done.
Team Contests – have team contests for selling the most in retail or other salon services. Make it fun.
A Suggestion Box — Ask your staff for suggestions on how your salon can be better, then reward person who offered the best suggestion.
Bonuses — offer a special bonus for not missing work for a year or tardiness. Perhaps a bonus for the most improvement, or for salon services.
Time off Certificates — for your peak performer. Reward them with a special day off.
A Fun Field Trip or Picnic – perhaps a day at the beach or picnic. This will contribute to teamwork.
A Benefit Package based on Performance and Affordability.
Define your priorities and objectives. Let me share with you some other incentives and guidelines for improving staff performance and productivity.
I will be presenting my popular all day personal development seminar for your staff on Sept. 19, in Las Vegas. Click here
Keep Your Staff Busy — with a measured flow of new customers, after they have proven to you that they understand your quality control system. Of course you must monitor to see if they are performing to your expectations as well as monitoring their referrals and customer return rates.
I urge you to work hard to create a team culture, so everyone shares your goals and vision, a house divided will never grow. Team work helps contribute to a very positive and fun salon environment.
Positive and Professional Salon Environment, where everyone is happy, make sure when you add a new member to your team, your new team member will be welcomed to your team.
Education – invest in your salon greatest profit potential by educating your staff. Your challenge is to help your build self esteem and self confidence in themselves and in their artistic skills. I urge you to work hard to make your staff become successful. If you show them how to double and triple their income, you will double and triple your profits. Always deal in terms of their benefits, not yours.
I do hope some of these tips will help you in your efforts to improve staff performance and productivity.
I will be presenting my tough love all day personal development seminar September 19 in Las Vegas for your team. Click here