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Creating Your Salon TOC

Creating Your Salon

Contents

Preface

Part One  Business Strategy

Chapter one – Writing a Winning Business Plan

Introduction

  • Preliminary Points to consider in planning
  • A business of your own

The Importance of business plan

  • Why have a Plan?
  • Questions you need to know
  • Move ahead with a Plan

Components of a business Plan

  • Title
  • Table of Contents
  • Summary
  • Business Description
  • Marketing Plan
  • Operations
  • Management team / principles / consultants
  • Financial information

In Conclusion

Part Two: Recruiting, Hiring, and Developing You’re Staff

Chapter Two – Developing a Winning team

Introduction

Why you need a staff Development Plan

Challenges of salon Ownership

The Good News/ Bad news Principle

Obstacles: Some Bad News

  •  Lack of Apprenticeship
  • Beauty School Curriculum needs reform
  • Combating a Volatile Economy
  • Franchise Operations —- Are They a Threat?
  • Leasing and Renting of Booths
  • Independent Salon Owners

Some Good News

A Strong Staff Development Program Improves Client Retention

  • Identify and Avoid the Causes of Customer Loss
    Staff Turnover Can Contribute to Customer Loss

A Winning Team Increases Client Retention

Effective Recruitment Practices a strong Code of Ethics

  • Recruitment Sources

The Screening and Application Process

  • Seeking serious applicants
  • Sample Application Form
  • Assistance from staff Members
  • Sample Employment Application

Effective Interviewing

  • Purpose of the Interview
  • Key Interview Questions

Evaluating Candidates

  • Helpful Hiring Guidelines
  • Traits of a Winning Team

Some Additional Hints on effective Selection

  • Situation # 1
  • Situation # 2
  • The Final decision

The Work Agreement / Terms of Employment

  • Sample Terms of Employment
  • Sample Policy Regarding Confidential Information

Why Have a Probationary Period

Welcome New Employees with a Letter greeting

  • Sample Letter of Greeting
  • Training Your New Employee in Forming Positive

Work Habits and Positive Attitudes

  • -You’re Employee Handbook
  • Starting New Employees as Assistants
  • -The Junior Stylist Program
  • -Developing a Solid Learning Program
  • -Using the H.C.D.S Learning System
  • -Ongoing Education
  • -Servicing patrons

Monitoring and Improving Performance and Productivity

  • -Employee Evaluating Reports – are Your Employees
  • – Following Your Educational Guidelines
  • – Measuring employee Performance
  • -Sample: Employee Progress Report
  • -Sample: Performance and Productivity Report

Obstacles That Destroy Careers and Your Team’s Winning Edge

  • Sample: Pitfalls to Avoid

Self evaluation for Employees

  • Sample: Self Evaluation quiz

Is All This Really Necessary?

  • Time Well Spent
  • Help your staff Grow

In Conclusion

Chapter Three – Writing an Employee Handbook

Introduction

A Word of Warning

  • Be Prepared
  • Be Fair
  • Be Aware
  • Be Smart
  • Be Thorough

Determine the Content of Your Employee Handbook

  • Where to Start
  • The Introduction
  • Purpose and Intent
  • Disclaimers
  • Summing It Up
  • The Next step

Sample: Sections of Your Employee Handbook

1. Philosophy of Management

  • The Client comes First
  • Professionalism Must Be Maintained
  • The Pursuit of education

2. Salon rules and Regulations

  • Confidential Information
  • Staff Meetings
  • Maintenance of Equipment
  • Work Day Rules
  • Telephone Rules
  • Sanitation and Hygiene

3. Compensation Information

  • Basic Compensation Plan
  • Employee Personal Purchases
  • Work Day Schedules

In Conclusion

Appendix

Additional Samples

Sample: Job Description

Sample: Salon Rules and Regulations for Posting

Sample: Policy regarding confidential Information

Sample: Employer / Employee Relations

Sample: Salon Owner’s Quiz

About The Author

About Hairdresser Career Development Systems

Educational Products and Services

 

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