How To Avoid Customer Loss

"Treat every customer as if they sign your paycheck --- because they do." With skyrocketing business costs, heightened consumer demands, rising competition and the escalating costs of marketing and advertising, salon owners cannot afford the devastating effects of customer loss, it’s just too costly! Salon owners and staff can no longer afford a trial-and-error approach to client retention. Word of Mouth Advertising... The Best & Cheapest Form of Advertising! Satisfied customers will patronize your business again and again and will be happy to recommend your [Click here to read full article...]

2011-04-22T06:00:09-07:00April 22nd, 2011|

Five Tips for Improving Staff Performance

"The main ingredient of stardom is the rest of the team." John Wooden Five Tips for Improving Staff Performance One of the biggest challenges of owning a hair/spa salon business is improving staff performance and productivity. It starts with the owner. Excellence does start at the top. Before you can manage others you must be able to manage yourself if you want to earn the trust and respect of your team. Managing people who share your vision and goals can be daunting. The question [Click here to read full article...]

2022-04-12T09:08:59-07:00April 15th, 2011|

Money Tips for Women in the Beauty Industry

Although many of these tips are geared towards women, they also apply for men as well.As hairdressers and salon owners we tend to invest most of our time  developing our artistic skills, we seldom think of planning for our financial future.In today’s tough economy, the cost of living will continue to escalate as evidenced by rising gas prices as an example. It’s not how much you earn that will determine your financial future; It’s what you do with your money that will determine your financial [Click here to read full article...]

2022-04-12T09:02:22-07:00March 25th, 2011|

Five Business Tips for Improving Your Business

" Work hard to take your business and team to a higher level." In today's tough economy improving the growth and profitability of your business, should be a high priority. You can no longer afford to just hope that your business is going to grow with out effort. As leader of your team it is your responsibility to take your business and staff to a higher level of excellence. Your staff’s livelihood depends on your decision making efforts in growing and making your business [Click here to read full article...]

2022-04-12T08:58:56-07:00February 26th, 2011|

Five Steps to Making Your Success a Reality

"Never accept mediocrity, good is not enough."These are troubling times for our country and our profession. Everywhere you turn there is doom and gloom. Unemployment, growing deficits, and rising business costs to name but a few of the challenges we face.Despite these difficult times, I feel there has never been a better time for both hairdressers and salon owners to succeed.Unfortunately far too many of our colleagues will follow the doom and gloom crowd always looking for excuses to fail.Sadly far too many salons and [Click here to read full article...]

2022-04-12T08:55:43-07:00February 5th, 2011|

Financial and Retirement Planning

'"Becoming wealthy is not a matter of how much you earn,who your parents are,or what you do --- it is a matter of managing your money properly" --- Noel Whittaker One of the pitfalls we face as hairdressers and salon owners is that, more often than not, our jobs do not provide us with pension plans, medical insurance, paid vacation, or other benefit packages like other professions. As a result, many in our profession end up living paycheck to paycheck and seldom take the time [Click here to read full article...]

2022-04-12T08:36:51-07:00September 26th, 2010|

Compensation Guidelines for Salon Owners and Hairdresser’s

I’ve been fortunate to have traveled throughout the US and Canada meeting thousands of salon owners and managers, as well as hairdressers and educators.  Many times, I’ve been asked about compensation. Suffice it to say, there can be a large gap between the opinions of salon owners, managers, and hairdressers  about compensation.  In this article, I’d like to attempt to bridge the gap between salon staff and management, and offer a few tips to help clarify the many misunderstandings about compensation. "There is no Universal [Click here to read full article...]

2022-04-12T08:17:51-07:00September 18th, 2010|

Instilling a Team Environment

  "A group becomes a team when each member is sure enough of himself and his contribution to praise the skills of others" --- Norman Shidle Instilling a Team Environment As leader of your team, instilling a team spirit is a prerequisite to establishing a positive and professional salon environment. On the other hand, a house divided will create a negative and unprofessional salon environment for staff, our clients, and management. No salon can experience long term growth, stability, and profitability without a team [Click here to read full article...]

2022-04-12T08:35:27-07:00August 8th, 2010|

Booth Rental: Is it Right for You?

**Such an important topic - moving to the top of the posts! Renting booths vs. hiring employees is one of the most controversial and divisive issues in salon management today. Many people are going into booth rental without a clear understanding of its consequences. As a result, the lives and standard of living of everyone working in the beauty profession is now affected. Division between salon owners who hire employees and salon owners who rent booths is making it difficult to address the many deep-rooted [Click here to read full article...]

2021-09-30T12:12:14-07:00February 10th, 2010|

A Practical Guide for Hairstylists to Prosper in Today’s Economy

In my last installment, "Today’s Tough Economy: Crisis…or Opportunity?", I discussed the importance of maintaining a positive attitude in the face of adversity. And our industry certainly has its share of adversities today! From price and commission wars to poor salon management, from finding the marketing dollars to keep the clients coming in and staying competitive…. And this doesn’t even begin to speak of the state of our current economy! It’s no wonder hairstylists, especially those newer in the business, are quitting or switching careers [Click here to read full article...]

2022-04-11T15:03:19-07:00March 12th, 2009|

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