Six Steps on How to Communicate with Your Hairdresser
Written by Jon on December 11, 2010 – 6:00 am” To listen is as powerful a means of communication and influence as to talk well.” John Marshall A message to your customers! I am sharing an excerpt from my salon newsletter that we sent to our customers: Lack of communication between client and hairdresser is one of the main causes of customer dissatisfaction. A clear dialogue between hairdresser and client is essential in finding a look that is uniquely just right for you. At Chez Jon Hair Salon we listen to our clients’ requests then offer our expert professional opinion. Our customers may not be accustomed to hairdressers who Continue reading…
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Jon’s Pyramid to Success —Part Three
Written by Jon on December 4, 2010 – 5:39 pm” The ladder of success is never crowded at the top.” – Napoleon Hill Why do some people make it big, while others just get by or fail ? This is a continuation of characteristics of successful people. Follow these guidelines on your journey up the ladder of success. Success starts from within and your attitude towards a better life for yourself and your family. Do you have what it takes? Follow these guidelines with an open mind: Business Minded — learning a little about business will help you to better understand your boss better, so you can mutually work Continue reading…
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9 Common Hairdresser Mistakes to Avoid
Written by Jon on June 28, 2010 – 1:40 pmThis blog post is meant to serve as a reminder of common hairdresser mistakes that we have probably all made at one time or another while working in a salon. “An error doesn’t become a mistake until you refuse to correct it.” – Orlando Battista By avoiding the simple mistakes listed below, you can improve your earning potential and successfully grow your business. Crossing Off On Your Appointment Book — Far too many hairdressers cross off time on their appointment books or show an inconsistent work schedule that limits their availability for customers. Create a work schedule and stay in Continue reading…
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7 Ways to Increase Salon Staff Performance & Productivity
Written by Jon on May 23, 2010 – 1:00 pmYou can easily increase your salon staff’s performance and productivity by implementing a Benefits & Rewards Compensation System within your salon. Your system needs to be easy to understand by management and staff. Before creating such a system, first review your salon goals and objectives, make sure they are clearly defined and then prioritize your real needs. You must also evaluate your profit and loss statement to see if you can afford a rewards or incentive package. “Instruction does much, but encouragement does everything.” Johann Wolfgang Von Goethe Below are tips on what to include in your Benefits & Rewards Continue reading…
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10 Ways to Create Salon Teamwork & Growth
Written by Jon on May 16, 2010 – 1:06 amThere are many ways to create a great salon environment that is both rewarding for your staff and for you. It is literally true that you can succeed best and quickest by helping others to succeed. – Napoleon Hill Here are some of my suggestions for creating teamwork and growth in your salon: Maintain staff stability — combat staff turnover, no salon or staff will grow when you have a merry-go-round of staff turnover. Naturally your other staff members will question their job security and your leadership qualities if turnover is a constant problem. Work hard to keep your staff Continue reading…
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Keys to Staff Retention
Written by Jon on February 24, 2010 – 3:12 pmIn my last article concerning staff turnover, I stressed how important it was to understand why people change jobs. No salon can continue to grow and be profitable with a constant merry go round of staff turnover. Business stability and growth benefits everyone. The following guidelines can help you avoid staff turnover: Develop Your Championship Team — a team atmosphere where everyone shares the same vision and goals of management is a trade mark of strong management. A house divided will never grow. Make sure when you add a new member to your team, they will be compatible with your Continue reading…
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