Comments on: Keys to Influencing Customers http://hcds4you.com/blog/keys-to-influencing-customers/ Helping Salon Owners & Managers Meet the Challenges of Salon Ownership Wed, 25 Jan 2012 09:28:52 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Jon http://hcds4you.com/blog/keys-to-influencing-customers/comment-page-1/#comment-2576 Jon Sat, 13 Mar 2010 15:45:53 +0000 http://hcds4you.com/blog/?p=286#comment-2576 Thanks Jim for your kind words. Thanks Jim for your kind words.

]]> By: Jim Ferguson http://hcds4you.com/blog/keys-to-influencing-customers/comment-page-1/#comment-2575 Jim Ferguson Sat, 13 Mar 2010 09:08:08 +0000 http://hcds4you.com/blog/?p=286#comment-2575 What a wonderful piece on salon's interpersonal relationships and how to keep it Simple! What a wonderful piece on salon’s interpersonal relationships and how to keep it Simple!

]]> By: Jon http://hcds4you.com/blog/keys-to-influencing-customers/comment-page-1/#comment-2412 Jon Wed, 03 Feb 2010 18:47:16 +0000 http://hcds4you.com/blog/?p=286#comment-2412 Thank you Kate, very nice of you to respond. in today's tough economy, those of us in the service business trades especially in hair salons have a wonderful opportunity to make our customers feel like winners. People skill development is critical if you want to gain that all important competitive edge. My mother always said if you sincerely like and care about people you will love what you do. we have a wonderful opportunity to help people feel good about themselves. Sincerely Jon Gonzales Thank you Kate, very nice of you to respond. in today’s tough economy, those of us in the service business trades especially in hair salons have a wonderful opportunity to make our customers feel like winners. People skill development is critical if you want to gain that all important competitive edge. My mother always said if you sincerely like and care about people you will love what you do. we have a wonderful opportunity to help people feel good about themselves.

Sincerely
Jon Gonzales

]]> By: Kate Nasser, The People-Skills Coach http://hcds4you.com/blog/keys-to-influencing-customers/comment-page-1/#comment-2410 Kate Nasser, The People-Skills Coach Wed, 03 Feb 2010 03:49:40 +0000 http://hcds4you.com/blog/?p=286#comment-2410 Jon, Thank you thank you thank you! I have been teaching people-skills for over 20 years to large corporations, mid-size enterprises, and gov't agencies. I revel in great customer service. When you wrote "Salon staff - you are there not just to make customers look good but also to help them feel good", you captured the essence of what I want in a salon. It does not have to be upscale for me to feel good. It does have to give me choices, pamper me by fastening the cape around my neck to *my satisfaction, giving me a shampoo that almost puts me to sleep, and recognizing that I want to look the way I like -- not the way you want people to see me. Most especially, hair salons could gain so much more business if they were willing to train all staff in the concepts you outlined -- the front desk, the shampoo assistants, the floor sweepers, and the list goes on. When I asked one shampoo assistant about getting the color off my temples, she quipped "I've been washing hair forever, I know what I'm doing." I never let her touch me again. If someone isn't willing to collaborate with me, I see no reason to trust them or tip them. I loved your post. I will RT it on Twitter. Kate Nasser, The People-Skills Coach Jon,
Thank you thank you thank you! I have been teaching people-skills for over 20 years to large corporations, mid-size enterprises, and gov’t agencies. I revel in great customer service.
When you wrote “Salon staff – you are there not just to make customers look good but also to help them feel good”, you captured the essence of what I want in a salon. It does not have to be upscale for me to feel good.
It does have to give me choices, pamper me by fastening the cape around my neck to *my satisfaction, giving me a shampoo that almost puts me to sleep, and recognizing that I want to look the way I like — not the way you want people to see me.

Most especially, hair salons could gain so much more business if they were willing to train all staff in the concepts you outlined — the front desk, the shampoo assistants, the floor sweepers, and the list goes on.

When I asked one shampoo assistant about getting the color off my temples, she quipped “I’ve been washing hair forever, I know what I’m doing.” I never let her touch me again. If someone isn’t willing to collaborate with me, I see no reason to trust them or tip them.

I loved your post. I will RT it on Twitter.
Kate Nasser, The People-Skills Coach

]]>