The Official Blog for Hairdresser Career Development Systems

Common Hairdresser Mistakes to Avoid

Here’s a list of common hairdresser mistakes that we have probably all made at one time or another while working in a salon.  By avoiding these simple mistakes, you can improve your earning potential and grow successfully.

Crossing off on your Appointment Book — Far too many hairdressers cross off unbooked time on their appointment books, or show an inconsistent work schedule that limits your availability. Set your schedule and stay in the salon. You never know when a customer will call for an appointment or just drop in.

Not Inviting Feedback — Invite customer feedback as well as feedback from your boss.  If you receive criticism, consider it an invitation to perfecting your skills and customer service. Let your boss and your clients know you value their input; they will appreciate your honesty and desire to exceed owner and client expectations.  Give them permission to offer constructive criticism without taking this criticism personally. I have yet meet a salon owner that wants to see their staff fail.

Unprofessional Appearance –. If you want to be respected and compensated like a professional, look and act like a professional. Hairdressers are in the business of improving appearances. Start with your own.

Involving Customers in Your Personal Problems —- At times there can be a fine line between being friendly and interactive with your clients, and pulling them in to your own personal drama. Be aware and don’t cross the line.

Not Recognizing the Power of Customer Service —– Customer service is often measured not by meeting your clients’ expectations, but by exceeding them. Go the extra mile with customer service. The rewards of doing so can be beyond even your highest expectations.

Frequent Salon Changes –If at all possible, seek to find a solution to any work-related stresses that may have you considering leaving your current job.  If you still believe a job change is in your best interest, do so in an ethical manner. Never burn a bridge.  You may need references (or a chance to return at a future date).

Poor Work Habits — We are creatures of habit. Absenteeism and tardiness is a big problem in our profession. Work hard to value the time of your customers as well as the salon’s reputation.  Showing up and on time creates a sense of trust and projects professionalism to your clients and your boss.

Leaving Clients for personal calls or talking on your cell phones – Every client deserves your FULL attention.  Unless it’s an emergency, use your break to chat with friends, or to return phone calls.

Poor Customer Handling Procedures — Always greet your customer with a sincere and caring attitude. Develop powerful people and communication skills. You never get a second chance to make a positive first impression.