How To Avoid Customer Loss
Written by Jon on April 22, 2011 – 6:00 am“Treat every customer as if they sign your paycheck — because they do.” With skyrocketing business costs, heightened consumer demands, rising competition and the escalating costs of marketing and advertising, salon owners cannot afford the devastating effects of customer loss, it’s just too costly! Salon owners and staff can no longer afford a trial-and-error approach to client retention. Word of Mouth Advertising… The Best & Cheapest Form of Advertising! Satisfied customers will patronize your business again and again and will be happy to recommend your salon to their friends, relatives and business associates; unhappy clients will not. A recent study Continue reading…
Posted in Business Tips for Hairstylists, Customer Service & Marketing Tips, Personal Development For Success, Salon Management, Seminars & Training Resources | 2 Comments »
Five Tips for Improving Staff Performance
Written by Jon on April 15, 2011 – 5:59 pm” The main ingredient of stardom is the rest of the team.” John Wooden Five Tips for Improving Staff Performance One of the biggest challenges of owning a hair/spa salon business is improving staff performance and productivity. It starts with the owner. Excellence does start at the top. Before you can manage others you must be able to manage yourself if you want to earn the trust and respect of your team. Managing people who share your vision and goals can be daunting. The question is why is it so difficult to manage people? I do not believe hairdressers perform Continue reading…
Posted in Business Tips for Hairstylists, Customer Service & Marketing Tips, Miscellaneous, Personal Development For Success, Salon Management, Seminars & Training Resources, Upcoming Events | No Comments »Overcoming Burnout — Regain Your Passion
Written by Jon on April 3, 2011 – 1:33 pm” Burnout is nature’s way of telling you to take a break.” Building and growing a hairdressing career or owning a salon/spa business can be daunting. Balancing your personal, professional and financial development is a challenging journey that can cause a series of peaks and balances that will from time to time cause burnout. In trying to seek a better life for ourselves and our families, we sometimes will run into road blocks that can cause burn out. Some people handle this temporary challenge better than others. It is my wish that the following guidelines will help you renew your Continue reading…
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